Position Open: August 1, 2019    Position Close: August 12, 2019 at 5:00 PM

*Applications received after this date will not be considered.

Please apply by going to www.indeed.com and search La Casa.

 

HOURS: Primarily 8:15 am-5:30 pm Monday-Friday, some evenings and weekends occasionally

CONDITION OF EMPLOYMENT:      Full-Time, Grant Funded Contingent upon funding

REPORTS TO:     South Valley Program Coordinator

SUPERVISES: None

CONDITION OF EMPLOYMENTS: Full-time; Contingent upon funding

SALARY: $10.50 – $12.00 per hour.  Depending on education and experience.

Responsibilities

Essential Duties:

  • Cover front desk, take messages, donations and schedule new clients as needed.
  • Meet with all new clients of the South Valley Program to perform initial intakes including screening and explanation of paperwork and services available.
  • Provide initial information, advocacy, support and referral to clients in order to stabilize immediate situation.
  • Respond to crisis walk-in clients, including providing crisis intervention, education, crisis service plan and assistance with protective orders.
  • Complete necessary paperwork, refer client to Case Manager or DV Advocate, enter initial identifying information into data base, and complete termination paperwork and data entry.
  • Courteously and immediately greet and assist clients and public.
  • Give general information on La Casa, Inc.’s programs and services.
  • Schedule client appointments and follow-ups with Case Manager and program staff and provide reminders to clients of appointments.
  • Keep respective staff abreast of cancellations and reschedules.
  • Provide assistance to staff as requested.
  • Perform minor cleaning duties to maintain safety and attractive appearance of the facility.
  • Provide all services in an empathic manner, providing guidance, motivation and encouragement according to trauma informed guided principles.

Administrative Duties:

  • Complete necessary paperwork, refer client to Case Manager or DV Advocate, enter initial identifying information into data base, and complete termination paperwork and data entry.
  • Maintain compliance with funder requirements in delivering services and completing all required documentation and maintaining organized and completed client files.
  • Operate telephone system and assist clients with faxing paperwork.
  • Check clients in for appointments and give out required paperwork.
  • Take minutes for program meetings.
  • Sort and distribute mail.
  • Hand out surveys every third week of the month.
  • Have visitors sign confidentiality statement.
  • Enter data into database regarding all incoming donations.
  • Generate thank-you letters for cash and in-kind donations.
  • Provide administrative support to Program Coordinator.
  • Maintain accurate files and keep all paperwork filed timely.

 

  • Training:
  • Attend staff meetings and in-service trainings.
  • Ongoing professional development including keeping abreast of recent trends and developments regarding domestic violence and advocacy as they pertain to the clients served by La Casa.
  • Attend seminars and trainings approved by supervisor.

 

Additional Duties:

  • Ability to drive agency vehicle on a daily basis.
  • Assist in receiving donated clothing, furniture and other items by helping unload donations when available.
  • Issue donation receipts to donors.
  • Participate with others in planning events, setting up and picking up event table materials
  • Monitor cameras periodically.
  • Other duties as assigned.

 

Expectations:

  • Aptitude for dealing with people; strong problem solving abilities; emotional identification with others.
  • Maintain strict confidentiality per agency policy.
  • Demonstrate positive role-model leadership and work cooperatively with others.
  • Model respect, understanding and appreciation for all people.
  • Exhibit skills in comprehending, interpreting and supporting the organization.
  • Ability to succeed in and contribute to a team environment.
  • Ability to multi-task, prioritize and work under pressure without losing sight of objectives.
  • Ability to communicate effectively with others.
  • Ability to work independently.

Qualifications

  • Education: High School Diploma or GED required.
  • Experience: A minimum of two (2) years full-time (can be volunteer or paid) administrative including front desk reception experience. Prior experience in domestic violence field is preferred.
  • Substitution of education/experience: NONE.
  • Language: Bilingual in English/Spanish is required.
  • Licenses/Certifications: Valid driver’s license and satisfactory driving record.
  • Insurance Requirements: Must be at least 25 years of age per agency driving policy.
  • Other: (e.g., post-offer drug/alcohol screen, TB test, background check, driver’s license record
  • Warm, empathic, and non-judgmental with demonstrated ability to maintain healthy boundaries with clients and staff.
  • Survivors of abuse encouraged to apply.

Please click on this link to be taken to our account page at Indeed.com to apply.