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Position Summary: Provide Case Management and advocacy by actively supporting the client’s self-identified goals and providing domestic violence education to Non-Residential Clients. Facilitating goal oriented individual and group life and social skills education to survivors of domestic violence.
Hours: As assigned, 8:30 am-5:30 pm Monday-Friday, weekends and off hours are required
Reports to: Support Services Assistant Director/QA
Supervisor: __Yes _X_ No
Condition of Employment: Full-Time, Grant Funded Contingent upon funding
Salary: starting $13.00 hr. Depending upon education and experience
Direct Client Services:
- Provide case management to Non-residential clients who are seeking advocacy and domestic violence education.
- Provide or assist in providing advocacy and referrals to clients by actively helping them to access
necessary services utilizing community resources and partnerships.
- Provide one-on-one and group Domestic Violence education including parenting, health, hygiene, financial and life skills issues.
- Assist and advocate for clients as necessary with legal and immigration issues, including completing
and filing protective order petitions.
- Assist clients in completing and filing protective order applications
- Assist clients in obtaining legal representation and to accompany clients at trials or court hearings as necessary.
- Cover service assessments.
- On call coverage to support NR clients.
- Assist clients with accessing other services within the agency and other agency partners.
- Provide all services in an empathic manner, providing guidance, motivation and encouragement according to trauma-informed guided principles.
- Provide educational presentations on domestic violence issues to community organizations and groups.
- Network with and provide awareness to community providers, law enforcement and judiciary, city,
state and federal legislators, and the public on behalf of domestic violence populations.
- Provide support to community providers, law enforcement school personnel and the public on behalf of domestic violence victims.
- Cultivate partnerships with community stakeholders to establish consistent on-going support groups in project areas as well as educate on the dynamics of domestic violence.
- Maintain monthly calendars that reflect presentations requested and offered.
- Compile data and complete all required documentation in a timely manner, to include monthly and quarterly reports.
- Maintain compliance with funder requirements in delivering services and completing all required documentation and maintaining organized and completed client files.
- Maintain accurate client electronic files by creating client files and uploading all necessary documentation to meet program requirements.
- Provide training and educational presentations to volunteers and new staff.
- Provide back-up coverage for front desk, take messages, donations and schedule new clients as needed.
- Attend staff meetings and in-service trainings.
- Ongoing professional development including keeping abreast of recent trends and developments regarding domestic violence and advocacy as they pertain to the clients served by La Casa.
- Attend seminars and trainings approved by supervisor.
- Ability to drive agency vehicle on a daily basis.
- Work with Event Coordinator in seeking donations from community organizations for NR and organization events.
- Participate with others in planning events, setting up and picking up event table materials
- Assist shelter staff during crisis when accepting crisis clients over the weekend
- Handle walk-ins and callers with crisis assessments, safety plans and educating clients of Crime Victim Compensation
- Cover a shelter shift quarterly and cover additional shelter shifts as needed
- Other duties as assigned.
- Promote excellent internal and external customer service at all times.
- Follow all safety rules and guidelines and maintain a neat, safe, organized workspace.
- Assist donors in unloading items into carts and pushing carts to outside donations area as needed.
- Pick up bags/ boxes of donations from outside areas area to maintain clear paths.
- Aptitude in strong problem solving skills and emotional identification with others.
- Maintain strict confidentiality per agency policy.
- Demonstrate positive role-model leadership and work cooperatively with others.
- Model respect, understanding and appreciation for all people.
- Exhibit skills in comprehending, interpreting and supporting the organization.
- Ability to succeed in and contribute to a team environment.
- Ability to multi-task, prioritize and work under pressure without losing sight of objectives.
- Ability to communicate effectively with others.
- Ability to work independently.
- Education: Bachelor’s degree in Psychology, Social work, or a closely related field.
- Experience: A minimum of one (1) year full-time (can be volunteer or paid) advocacy experience in domestic violence or related field.
- Substitution of education/experience: Is allowed on a one for one year basis.
- Language: Bilingual in Spanish/English is highly desirable.
- Licenses/Certifications: Valid driver’s license and satisfactory driving record.
- Insurance Requirements: Must be at least 25 years of age per agency driving policy.
- Other: (e.g., post-offer drug/alcohol screen, TB test, background check, driver’s license record
- Warm, empathic, and non-judgmental with demonstrated ability to maintain healthy boundaries with clients and staff.