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Position Summary: Provide Case Management and advocacy by actively supporting the client’s self-identified goals and providing domestic violence education to Non-Residential Clients. Facilitating goal oriented individual and group life and social skills education to survivors of domestic violence.

Hours: As assigned, 8:30 am-5:30 pm Monday-Friday, weekends and off hours are required

Reports to:                              Support Services Assistant Director/QA

Supervisor:                             __Yes _X_ No

Condition of Employment:      Full-Time, Grant Funded Contingent upon funding

Salary:                                    starting $13.00 hr.   Depending upon education and experience

Essential Duties:

Direct Client Services:

  • Provide case management to Non-residential clients who are seeking advocacy and domestic violence education.
  • Provide or assist in providing advocacy and referrals to clients by actively helping them to access

necessary services utilizing community resources and partnerships.

  • Provide one-on-one and group Domestic Violence education including parenting, health, hygiene, financial and life skills issues.
  • Assist and advocate for clients as necessary with legal and immigration issues, including completing

and filing protective order petitions.

  • Assist clients in completing and filing protective order applications
  • Assist clients in obtaining legal representation and to accompany clients at trials or court hearings as necessary.
  • Cover service assessments.
  • On call coverage to support NR clients.
  • Assist clients with accessing other services within the agency and other agency partners.
  • Provide all services in an empathic manner, providing guidance, motivation and encouragement according to trauma-informed guided principles.

Outreach Education:

  • Provide educational presentations on domestic violence issues to community organizations and groups.
  • Network with and provide awareness to community providers, law enforcement and judiciary, city,

state and federal legislators, and the public on behalf of domestic violence populations.

  • Provide support to community providers, law enforcement school personnel and the public on behalf of domestic violence victims.
  • Cultivate partnerships with community stakeholders to establish consistent on-going support groups in project areas as well as educate on the dynamics of domestic violence.
  • Maintain monthly calendars that reflect presentations requested and offered.

Administrative Duties:

  • Compile data and complete all required documentation in a timely manner, to include monthly and quarterly reports.
  • Maintain compliance with funder requirements in delivering services and completing all required documentation and maintaining organized and completed client files.
  • Maintain accurate client electronic files by creating client files and uploading all necessary documentation to meet program requirements.
  • Provide training and educational presentations to volunteers and new staff.
  • Provide back-up coverage for front desk, take messages, donations and schedule new clients as needed.


  • Attend staff meetings and in-service trainings.
  • Ongoing professional development including keeping abreast of recent trends and developments regarding domestic violence and advocacy as they pertain to the clients served by La Casa.
  • Attend seminars and trainings approved by supervisor.

Additional Duties:

  • Ability to drive agency vehicle on a daily basis.
  • Work with Event Coordinator in seeking donations from community organizations for NR and organization events.
  • Participate with others in planning events, setting up and picking up event table materials
  • Assist shelter staff during crisis when accepting crisis clients over the weekend
  • Handle walk-ins and callers with crisis assessments, safety plans and educating clients of Crime Victim Compensation
  • Cover a shelter shift quarterly and cover additional shelter shifts as needed
  • Other duties as assigned.



  • Promote excellent internal and external customer service at all times.
  • Follow all safety rules and guidelines and maintain a neat, safe, organized workspace.
  • Assist donors in unloading items into carts and pushing carts to outside donations area as needed.
  • Pick up bags/ boxes of donations from outside areas area to maintain clear paths.
  • Aptitude in strong problem solving skills and emotional identification with others.
  • Maintain strict confidentiality per agency policy.
  • Demonstrate positive role-model leadership and work cooperatively with others.
  • Model respect, understanding and appreciation for all people.
  • Exhibit skills in comprehending, interpreting and supporting the organization.
  • Ability to succeed in and contribute to a team environment.
  • Ability to multi-task, prioritize and work under pressure without losing sight of objectives.
  • Ability to communicate effectively with others.
  • Ability to work independently.


  • Education: Bachelor’s degree in Psychology, Social work, or a closely related field.
  • Experience: A minimum of one (1) year full-time (can be volunteer or paid) advocacy experience in domestic violence or related field.
  • Substitution of education/experience: Is allowed on a one for one year basis.
  • Language: Bilingual in Spanish/English is highly desirable.
  • Licenses/Certifications: Valid driver’s license and satisfactory driving record.
  • Insurance Requirements: Must be at least 25 years of age per agency driving policy.
  • Other: (e.g., post-offer drug/alcohol screen, TB test, background check, driver’s license record
  • Warm, empathic, and non-judgmental with demonstrated ability to maintain healthy boundaries with clients and staff.

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